PANIC BUTTON

The Member is able to trigger a panic alert via his/her cell phone. The 24/7 contact centre will receive the alert and contact the member back in order to facilitate the relevant emergency assistance. Emergency assistance involves a call-back to the Member to establish the nature of the trigger such as being stranded in an unfamiliar location requiring directions, burglary, unexpected medical emergency, etc. Once the request is confirmed telephonically, the relevant assistance is arranged and the standard operating procedures in terms of regular follow-ups are undertaken until the case is closed.

Assistance includes message relay and conference calls with the relevant service provider such as the flying squad, fire brigade or relatives. The Panic Button makes use of USSD. Once signed up the member would then make use of the system by dialling the USSD trigger on their cell phone. One of our professional agents will receive the distress, verify the member and assist accordingly.